Refund policy

RETURN POLICY

At Chasing Grace Boutique, we want you to love your purchase!

Eligible Returns

• Returns must be requested within 7 days of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Items must be free of odors, stains, pet hair, and damage.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Graphic tees
• Sweatshirts
• Custom or made-to-order items
• Bodysuits
• Swimwear
• Jewelry
• Intimates/Lingerie
• Beauty products
• Clearance items

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at chasinggraceboutiqueky@gmail.com.

Please include:
• Your order number
• A description of the issue
• Clear photos showing the problem

Once approved, we will provide a replacement, store credit, or refund as appropriate.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original form of payment. Original shipping charges are non-refundable.

Order Cancellations

Orders may be canceled only if they have not yet entered production or shipment. Once an order has been processed, printed, or shipped, it cannot be canceled.

Some items ship from international warehouses. Please allow 10–15 business days for delivery. International return shipping costs are the customer's responsibility.

Questions?

Email us anytime at chasinggraceboutiqueky@gmail.com and we’ll be happy to help.